Last Thursday I brought my used (but certified) 2009 CRV into my local mechanic for an oil change instead of driving it back to the dealership (who changed the oil a few months ago). When I picked up my car, Chris (my Cambridge mechanic and all around good/honest guy) told me that the last person who changed the oil stripped the plug (or something like that) and instead of replacing the oil pan, he wrote a note (on the oil pan itself) for the next mechanic not to over-tighten it.
He said that someone made a mistake and they should have replaced the oil pan, but it was expensive so they left a note instead. If I had kept going back to the dealership, they wouldn’t have told me this. I felt angry when I first found out, felt like I had been taken advantage of. I called the manager of the dealership and he said that they did that sometimes, put notes on older cars about the oil pans (for people who took their cars to places like Jiffy Lube…intimating that the Jiffy Lube people didn’t know what they were doing). I told him that I just bought the car in March, and it either had the note on it, or his mechanics did it last time I was in. He said he’d get back to me.
That was Thursday morning. Since then, I have called every morning and afternoon, without a resolution. I sat on my couch last evening wondering what to do. I kept thinking, “There must be a way to go through this without getting all worked up. I just don’t know what to do.” What starts out feeling off/wrong, generally carries that emotional charge. But what should I do now? I knew that if I didn’t get that inner sense that everything was fundamentally OK, then I would just continue mainifesting the same uncomfortable pattern; getting one difficult person after another, to match exactly how I was feeling! How do I start down a new, better feeling road, was my question now.
I asked for help, asked outloud, to my inner self, what to do, and I waited for an answer.
As I was doing the dishes, the thought came to me to call the headquarters of Honda in California. I did and within minutes was speaking with a wonderful customer service representative who, when I told her about the note on the oil pan said, “Well that is a new one on me! Something is wrong there. I’ll give them a call tomorrow and ask them to work this out with you. If they don’t, please call us back.”
Nothing on the outside has changed yet. My car still needs a new oil pan, but I feel better. I took action, from as centered a place as I could get to, and now I expect to experience things differently on the “outside” too.
“You can’t solve a problem with the same mind that created it.” Albert Einstein